Contact Us
We Are Here to Help
Reaching out can feel difficult when you are dealing with a loss or trying to understand the next steps. You do not need to have all the answers before contacting us. A short conversation is often enough to get things moving in the right direction.
Lotus Passage works with families, funeral professionals, hospitals, and community organizations. Some people contact us in urgent situations. Others simply need clear information before making a decision. Both are welcome.
If you are unsure whether you need our services yet, we can talk it through.
What Happens When You Contact Us
When you reach out, you will speak with someone who understands the process and can guide you calmly. We will ask a few basic questions to understand the situation and explain what needs to happen next.
If the situation is time sensitive, we begin coordination immediately. If you are still gathering information, we will explain requirements, timelines, and options so you can make informed decisions.
We stay available and remain your main point of contact throughout the process.
Prefer to Send a Message?
If calling is not convenient, you can send us a message using the form below. Share as much or as little information as you have. A member of our team will review your message and respond as soon as possible.
You do not need to worry about using the right terms or knowing what to ask. Clear and simple is enough.
Contact Information
You can reach us by phone or email. If calling is easier, we encourage you to do so, especially for urgent situations.
Location:
New York
Phone:
Email Address:
Working Hours:
Monday through Sunday, 7:00 AM to 7:00 PM Emergency support is available after hours at the same number
Who Should Contact Us
Families often reach out after a loved one passes away outside their home country. Funeral homes and hospitals contact us for coordination support. Community organizations reach out on behalf of families who need guidance.
No matter who you are or where you are in the process, we are here to listen and help explain what comes next.
If you are unsure whether international repatriation is required, we can help you understand your options.
A Simple First Step
There is no obligation to move forward when you contact us. Our goal is to provide clarity and support, whether that means answering a single question or managing the entire process.
When you are ready, we are here.