Here When You Need Us Most
Guidance, care, and full responsibility from the first call to final arrival
When a loved one passes away outside their home country, many decisions need to be made quickly. Documentation, approvals, transport, and timing all need to be handled correctly, often while families are still processing the loss.
Lotus Passage manages the full international repatriation process from start to finish. We coordinate with hospitals, funeral homes, airlines, consulates, and customs authorities to ensure each step is completed properly. Our work covers repatriation to countries worldwide, with experience across a wide range of destinations.
We stay accessible, communicate clearly, and take responsibility for the details so families are not left trying to manage the process on their own.
How It Works
Immediate Assistance
It starts with a call or message, and we take it from there.
You will speak with someone who understands the situation and knows what needs to happen next. We gather the essential details, explain the process clearly, and begin coordination without delay.
One person stays with you as the main point of contact from start to finish.
Documentation & Preparation
International repatriation depends on accurate paperwork and careful preparation.
We handle all required documentation and coordinate directly with hospitals, funeral homes, airlines, and consulates. Every form is reviewed for accuracy and submitted on time. Preparation also includes obtaining permits, arranging embalming, and packaging in accordance with airline and destination requirements.
Families are not expected to manage paperwork or follow up with multiple offices.
Secure Transport
Once approvals are in place, transport is arranged in stages.
We coordinate flights, ground transfers, and handling at each location involved. All movements follow airline regulations and international standards. Approved containers are used, and experienced handlers manage each transfer.
We stay involved throughout and provide updates as the process moves forward.
Arrival Coordination
Our work continues through arrival and final release.
We manage customs clearance and coordinate handoff at the destination, working with local authorities or receiving parties as needed. When required, we also coordinate with trusted partners for local arrangements.
The goal is a clear, organized transfer without added pressure for families.
International Experience and Documentation
International repatriation requires careful coordination and a clear understanding of country-specific requirements. Each destination has its own documentation standards, airline approvals, and customs procedures. Even small errors can lead to delays and added stress for families.
Lotus Passage manages documentation and coordination for repatriation to countries worldwide. We work closely with hospitals, funeral homes, airlines, and consulates to ensure all required paperwork is prepared, reviewed, and submitted correctly. This includes death certificates, embalming reports, transit permits, and consular approvals needed for the destination.
We have extensive experience handling repatriation to India and other international destinations. Our familiarity with airline cargo procedures and customs clearance at major international airports allows us to plan and keep the process moving smoothly.
Families are kept informed throughout. We explain what is required, what has been completed, and what comes next, so there is no uncertainty during the process.
Religious and Cultural Understanding
Every family has beliefs and customs that matter deeply. When someone passes away outside their home country, those practices often need to be observed within specific time frames and under strict conditions. Handling this correctly requires attention and care.
Lotus Passage works with families from a wide range of religious backgrounds, including Hindu, Muslim, Christian, Sikh, and Jain traditions. We understand that preparation, handling, and timing may need to align with religious practices. This can involve specific preparation requirements, prayer considerations, or coordination with religious leaders.
We work closely with funeral homes, religious institutions, and local partners to support these needs while remaining compliant with international regulations. When limitations exist, we explain them clearly so families can make informed decisions.
Families trust us to handle these responsibilities with respect. That trust shapes how we work, communicate, and manage each step.
Services We Offer
Logistical Coordination
We arrange transport from the place of passing to the final destination. This includes flight scheduling, airline coordination, and ground transfers between hospitals, funeral homes, airports, and cremation facilities.
Each transfer is planned carefully to meet timing requirements and reduce the risk of delays.
Documentation and Compliance
International repatriation depends on accurate paperwork and regulatory compliance.
We prepare and review all required documents, including death certificates, transit permits, consular approvals, and airline forms. Every submission is checked before filing to avoid delays or corrections.
Customs Clearance
We manage customs procedures at both departure and arrival locations.
This includes coordinating inspections, approvals, and required clearances with airport and customs authorities. Approved containers meet international transport standards and help reduce inspection delays.
Communication and Coordination
We serve as the central point of contact throughout the process.
Our team coordinates with funeral homes, consulates, embassies, airlines, and ground handlers. Families and professionals receive clear updates without needing to follow up repeatedly.
Packaging and Handling
Proper preparation is essential for international transport.
We arrange approved caskets or air shipment containers and ensure the remains are secured in accordance with airline and destination requirements. Handling is managed carefully at every stage.
Special Services
We provide international repatriation support for both full remains and cremated remains.
Services are coordinated based on destination requirements and family needs, including returns to multiple countries worldwide.
Care and Custody From Pickup to Arrival
From the moment your loved one is placed in our care, we remain responsible for every transfer and required procedure. This includes pickup from hospitals, medical examiners, or funeral homes, as well as coordination through airports and cargo facilities.
Custody is tracked at each stage, and we work only with approved handlers. Transport schedules are confirmed in advance, and movements are planned to meet airline and regulatory requirements. If changes occur, we address them promptly and share updates promptly.
Upon arrival, we coordinate customs clearance and final release so there are no gaps or unanswered questions. Families and receiving parties know where things stand throughout the process.
Send Us a Message
If calling is not convenient, you can send us a message using the form below. Share whatever details you have. A member of our team will respond as soon as possible.
Contact Us
If you need assistance or want to understand what happens next, reach out. You do not need to prepare anything in advance. We can begin with a simple conversation and take it from there.
We work with families, funeral homes, hospitals, and community organizations. Whether the situation is urgent or you are gathering information, we are here to help and answer questions clearly.
Main Office:
New York
Phone:
Email Address:
Working Hours:
Monday through Sunday, 7:00 AM to 7:00 PM Emergency support is available after hours at the same number